Salon Policies & Our Mission

Salon Policies

At SALON TEN we have policies in place as we want to ensure that everybody can be accommodated for and to provide an exceptional experience for all. We thank you for your cooperation.

Cancellations

A minimum of 24 hours’ notice is required when cancelling or changing an appointment at SALON TEN. 50% of the treatment value will apply as a late cancellation fee if less than 24 hours notice is given. Cancellations made after close of business the day before appointments will incur the late fee to cover staff wages.

Last Minute Change of Mind to Appointments

If you have booked in for a treatment and want to change it or no longer require a treatment, we ask that you give us 24 hours’ notice. Change of mind to appointments on the day will incur a 50% fee of the treatment booked to cover the wages and loss of time.

No Shows

If you fail to arrive for your appointment you will be charged the full treatment fee at your next appointment. Future appointments will also require a 50% non-refundable deposit of the treatment value.

Late Arrival

Late arrival will shorten your treatment time, and the full price will apply for the treatment originally booked. We recommend you arrive 10 minutes prior to your appointment to begin your relaxation and receive the most from your treatment.

Children

In order to maintain a relaxing environment for all, we ask that you please do not bring children to the salon.

Group Bookings

Longer appointments & group bookings will require a non-refundable 50% deposit.

Mobile Phones

For the consideration of all clients, we ask that mobiles be on silent whilst in the salon. If you must answer a call, please be brief.

Our Mission

At Salon Ten, you can expect excellence in beauty therapy and skin care, every time you visit. Through exceptional service, highly trained and passionate therapists, ongoing education, and genuine care for your skin and wellbeing, we build lasting relationships with every client who walks through our doors.

Our mission is simple: give every client an outstanding experience, every single time — one that leaves them looking forward to their next visit. We love what we do, and we can’t wait to share it with you.

Privacy

All of our therapists at Salon Ten are professionals and have the utmost respect for your privacy. All information is intended for salon use and will never be shared with anyone.

Expert Education & Training

Education and ongoing training is important to us at Salon Ten. Our team of therapists are degree and diploma qualified, with extra certification in skin training, highly skilled, knowledgeable and receive weekly ongoing education and training in salon so they can deliver the best of care and latest information to all our guests.

Noise

As a consideration to all guests, we ask that you help us keep noise to a minimum at all times. We would appreciate it if you turn your phone off or to silent while in the salon.

Environment Sustainability

At Salon Ten we are committed to keep striving for better business practices to help reduce our waste, choosing to do business with skincare and product suppliers who are also aware of and reducing their impact on the environment.

ABIC Members

Our salon is a proud member of the Aesthetic & Beauty Industry Council to keep up to date with our ever changing industry.